Return Policy
Return and Refund Policy – Finn & Lucy New York
At Finn & Lucy New York, we are committed to providing excellent service and a smooth shopping experience. Our return and refund policy is designed to ensure customer satisfaction while maintaining clear conditions. Please read the guidelines below carefully.
100% Money-Back Guarantee on New Products
We offer a full money-back guarantee on all new products, excluding promotional or discounted items. Products purchased with a discount are not covered by this guarantee.
No Returns on Sale Items
Items purchased during a sale or promotion are final sale and cannot be returned or exchanged. This includes orders where an incorrect size was selected. Please review sizing carefully before completing your purchase.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Finn & Lucy New York does not refund return shipping fees and is not liable for any costs incurred during the return process.
Return Period
Returns must be requested within 30 days of receiving your order.
Requests submitted after this period will not be accepted.
No Exchanges on Sale Items
Sale or promotional items cannot be exchanged, including for a different size.
100% Guarantee on Defective Products
We fully guarantee all defective or damaged products. If your item has a manufacturing defect, it may be returned for a full refund or replacement, according to your preference.
Return Process
To start a return, please contact us by email at:
info@finnandlucynewyork.com
Once your return request is approved, you will receive detailed instructions on how to proceed.
Required Return Form
Returns must include a completed return form.
Packages sent without the return form cannot be processed.
Summary
Finn & Lucy New York is committed to customer satisfaction. By following this policy, we can ensure that all returns are handled efficiently and fairly.
If you have any questions, please contact our customer support team at:
info@finnandlucynewyork.com